HelpLine-NEPA

(888) 829-1341 or (570) 829-1341 or 2-1-1 where available or

Text your zip code to 898211.

NEPA 211
Help Line

Current Happenings


A helpful resource in this recovery process might be our Negotiating the Networks guide. If you can't find what you are looking for give us a call.


Valley Santa Program

Valley SantaHelp Line will once again coordinate volunteers for the Valley Santa Program. Listed below are volunteer opportunities for individuals and groups.


Letter Reading is done on Sunday, Tuesday and Thursday evenings starting at 7:00 p.m. Up to ten volunteers are needed each evening.


Shopping is done on Monday, Wednesday and Friday mornings starting at 7:00 a.m. Up to eight volunteers are needed each morning.


Gift Wrapping is done on Monday, Wednesday and Friday evenings starting at 5:30 p.m. Up to twenty volunteers are needed each evening.


If you wish to volunteer, you can sign up on line by clicking the volunteer button below or by contacting Help Line and reserve the activity and date you desire. Dates fill up quickly and only a certain number of volunteers can be scheduled for each activity.

Volunteer for Valley Santa


If you wish to make a donation to Valley Santa send your contribution to Valley Santa Inc., PO Box 5276, Wilkes-Barre, PA 18711, no new or used toys cannot be accepted due to space limitations.


To Request help from Valley Santa: Write a letter explaining the need that exists in as much detail as possible. You MUST include your name, the names, ages and genders of your children, you FULL address, zip code and telephone number. The letter must be co-signed by a clergy member or social worker and must include their address and telephone number for confirmation. Requests will be considered for children 12 years of age and younger. NO telephone requests will be accepted. Deadline for letters will be December 18, 2017. Send your letters to: Valley Santa, PO Box 5268, Wilkes-Barre, PA 18711.


 


LiHeap Program

How to Apply: There are three different ways you can apply for LIHEAP, online, on paper, or in person.

1. You can apply for the LIHEAP benefits online by using COMPASS. COMPASS is the name of the website where you can apply for LIHEAP and many other services that can help you make ends meet.

2. Download an application for LIHEAP benefits by clicking on the links below and return it to your local county assistance office, or file an application at your local county assistance office

Crisis Grants:

In addition to the LIHEAP cash program, households experiencing a heating crisis may be eligible for additional benefits through the LIHEAP crisis program.

 The Crisis program will reopen on November 1, 2017.

Emergency situations include:

  • Broken heating equipment or leaking lines that must be fixed or replaced
  • Lack of fuel
  • The main heating source or second heating source (a source that is used to operate the main heating source or used if the main heating source is not working) has been completely shut-off
  • Danger of being without fuel (less than a 15 day supply) or of having utility service terminated (received a notice that service will be shut off within the next 60 days)

Assistance with home heating crisis situations will be available 24 hours a day; in most counties, you should contact your local county assistance office. However, residents of the Luzerne & Wyoming Counties should contact the Commission on Economic Opportunity which operates the crisis component in those counties:

  • Luzerne - Commission on Economic Opportunity of Luzerne Co., 1-800-822-0359;
  • Wyoming - Commission on Economic Opportunity of Wyoming Co., (570) 836-4090.

Affordable Care Act (ACA or Obamacare) Information
Open enrollment is November 1 through December 15, 2017


“This enrollment period may be the only chance to shop for insurance,” Acting Insurance Secretary, Jessica Altman said. “If consumers do not enroll by December 15, they may not be able to get coverage for 2018."

 

Consumers who know they are eligible for financial assistance will benefit by using Healthcare.gov to shop on the exchange.

Consumers’ Checkbook, a plan comparison tool first released by the Pennsylvania Department of Insurance last year and which will display plans for 2018, allows shoppers to compare on- and off-exchange plans by various factors, including monthly premium and estimated yearly cost. The plan comparison tool will be particularly valuable for those who do not qualify for financial assistance and could be impacted by the rate increases necessitated by President Trump’s decision to end payments for cost-sharing reductions.

 


COME JOIN US FOR A

COMMUNITY KICK-OFF EVENT
Building a Community to Conquer Opioid Addiction
Featured Speaker: Alexis Johnson

Alexis Johnson, 35, born and raised in Archbald, PA does not seem much different from most of us.  What we don’t see from talking with her is that Alexis experienced seven major overdoses, has been administered Narcan twice and has spent time in prison on seven different occasions. Alexis’ addiction began with alcohol in college and after a car accident in 2008, she became addicted to opioids which later led to relying on a 50 bag of heroin a day habit. Alexis has recently approached twenty-eight months sobriety and does anti-addiction advocacy, as well as modeling and bodybuilding. She is also a finance manager for Brenner Nissan, in Mechanicsburg.

Judge Joseph Sklarosky, Luzerne County Drug Treatment Court, will also join us to discuss the history & legal aspects of The Treatment Court model followed by a panel discussion and Q&A.

Thursday, November 16, 2017
6:30pm to 8:30pm
Best Western Plus Genetti Hotel & Conference Center
Wilkes-Barre, PA 18701

FREE & OPEN TO THE PUBLIC

To register, call (570) 823-5144 or email Amber at ALoomis@fsanepa.org

 

8th Annual National Family Week Conference:

Building a Community to Conquer Opioid Addiction

Tickets

Date: 11-17-17
Time: 08:00 AM
Location: Genetti Hotel & Conference Center, 77 East Market St., Wilkes-Barre, Pennsylvania, 18701

For conference information and / or to register click here.


FALL FUN IN NEPA


         CONTACT the local Visitor's Bureau's;
            Bradford, Clinton, Columbia/Montour, Endless Mountain, Lackawanna, Luzerne, Lycoming, Pocono Mountains, Susquehanna River Valley, and Tioga.

         VISIT a State Park or a National Park in Pennsylvania.

For the Pennsylvania Fall Foliage Report click here.



Farmers Markets

 

 

Most Farmers Markets are open, the following link will provide you with information on Pennsylavnnia's Farmers Markets. You can search by the name of market or the county the market is located in or nearest to your address.

 


Nuclear PlantSusquehanna Nuclear Plant Emergency Info

There is NO emergency.

 

We are posting this information for the public's knowledge in case there is ever an emergency at the nuclear plant near Berwick. This information not only affects Columbia & Luzerne Counties, but many other counties in the area that would be providing services such as reception centers. Please take some time to look it over and know that in case of on emergency you can find this information on our web site. Click here to read the Emergency Information. For additional information you can always check out the Columbia County and Luzerne County EMA web sites.


PA COMPASS Mobile App

The fast and easy way to manage your benefits - anytime and anywhere. myCOMPASS PA is an online app for Pennsylvanians to manage their health and human service programs benefits. COMPASS now has a mobile app for you to check on your benefits. To learn more about this app click here. This free app is available for Android and Apple, click on your store below:

 

Google Play Apple App Store

 

 


I can't dial 2-1-1 from my work phone.

Some phone networks or PBX systems that require a “9” or another outside line access code may need to be adjusted so you can dial 2-1-1. Most systems allow you to dial 9-1-1, but some may need to be changed for 2-1-1. Your telecommunications staff or service provider should be able to make this simple adjustment. You can also reach us by dialing 1-888-829-1341.texting

TEXT YOUR ZIP CODE TO 898211

 

On July 1, 2015 Help Line starting accepting texts for information and referral services. Text your Zip Code to 898211 to be connected to a Help Line caseworker. This is a free service provided by Help Line, message and data rates may apply. Click this link for a Times Leader newspaper story on texting at Help Line.

 


Storm information and preparedness.

 

INFORMATION
For the latest weather information check with the National Weather Service.

PREPARE
To prepare for a storm and other disasters that may follow these links to Ready.gov and
the Red Cross.


FEMA APP

Be prepared and download the FEMA app for free on the App Store and Google Play. Learn what to do before, during, and after emergencies with safety tips & receive weather alerts from the National Weather Service for up to five different locations anywhere in the United States. Features in the app include:


Database Resources

Help Line is updating our resources for a new database. If you want to be listed check our Inclusion/Exculsion criteria to determine your eligibilty for our database. Then click on this form to supply your information.

 


Juvenile Court Information

As a result of some of the past issues involving the juvenile court in Luzerne gavelCounty a number of resources have been developed to make negotating the juvenile system easier. The Guide to Juvenile Court is a resource that is can be helpful in any county, the Targeted Resouce Directory lists resources for Luzerne County. The PA Commission on Crime & Delinquincy has announced programs that have recieved money from the Mericle Fund/Programs to Benefit Children of Luzerne County. For a list of programs click on this link for Mericle Funds.


 

In this economic climate, sometimes you need some assistance. There is often help available but you need to know where to turn. You can call Help Line twenty four hours a day for the latest information on available programs, or download this Guide to Negotiating the Networks for assistance.    



Public Alert System / Smart 911

 

Luzerne, Monroe, Susquhanna, and Wyoming Counties have a public alert system that will send text messages and e-mails to residents regarding emergencies and weather warnings.

In addition to severe weather updates, the system will be used to send information alerts such as missing children, Susquehanna River conditions, emergency conditions at the PPL Susquehanna nuclear power plant in Salem Township and emergencies related to Marcellus Shale gas wells throughout the county.

To sign up for the alert notification service, click here.

This is part of Smart 911, where you can also enter information regarding someone in your household that might have special needs or instructions that first responders might need in case of emergencies. You can fill in the need information for Smart 911 here.


 

211 Dial 2-1-1

2-1-1 is an easy-to-remember three-digit phone number that brings people and services together.

The essence of 2-1-1 is in its simplicity:

2-1-1 article from the Williamsport Sun Gazette.

View a news story from WBRE on 2-1-1.

Additional information can be found at 2-1-1.


drivingRoad Conditions

Local road conditions are always a concern, check the local PennDot District 4 web (Lackawanna, Luzerne, Pike, Susquehanna, Wayne & Wyoming Counties) or PennDot District 3 web (Bradford, Columbia, Lycoming, Montour,Northumberland, Snyder, Sullivan, Tioga & Union Counties) site's.

For statewide conditions click on the PA 511 site, you can also download PA 511's mobile app by clicking here.  Another site for information regarding Interstate 81, where you can sign up for traffic alerts  is Focus 81.

The PA Turnpike conditions can be reached at 1-800-331-3414, then choosing Option #2, then Option #92.  The latest web information for the Turnpike can be found here.


Latest recall information from the FDA and Consumer Product Safety Commission

Follow these links to the FDA and the CPSC which will provide you with the latest information regarding recalls and warnings.


AT&T Wireless offers tips on how to make the best use of cell phonescell phone
in case of natural disasters or other catastrophes.


Red Cross Blood Drives

Donor Site - Luzerne County

NEPA Region Blood Services
29 New Commerce Blvd., Ashley
1-800-GIVE LIFE

  • Wednesdays 1:00PM – 6:00PM
  • Thursdays 1:00PM -  6:30PM
  • Saturdays 8:00AM - 1:00PM

Donor Site - Lackawanna County

208 Meadow Ave., Scranton

  • Tuesdays 1:00PM - 6:00PM
  • Wednesdays 1:00PM - 6:00PM
  • Saturdays 8:00AM - 1:00PM

For latest blood donation information, check Red Cross NEPA Region Blood Services.

Geisinger Blood Center

For the latest blood donation site information and to make an appointment click here.