HelpLine-NEPA

(888) 829-1341 or (570) 829-1341 or 2-1-1 where available or

Text your zip code to 898211.

NEPA 211
Help Line

Current Happenings


A helpful resource is our Negotiating the Networks guide. For Luzerne County resources please check out our Guide for Luzerne County Programs. If you can't find what you are looking for give us a call.


  Links for possible high water information.

Because of the rain some low lying areas along the main branch of the Susquehanna may experience flooding. It is always better to be prepared, to watch the latest river levels and projection follow these links, With rivers flowing above flood stage this has a tendency to back up streams that may normally flow into the Susquehanna, so please pay attention to water levels.
The Main Branch of the Susquehanna River levels can be found at the following links; Windsor, NY, Conklin, NY, Owego, NY, Waverly, Towanda, Meshoppen, Wilkes-Barre, Bloomsburg, Danville and Sunbury.
  
The other major river systems in our area can be found here;
West Branch of the Susquehanna River monitoring stations; Renovo, Lock Haven, Jersey Shore, Williamsport, Muncy, Montgomery, Watsontown, West Milton, Lewisburg and Allenwood.

To find out the latest water levels in your area click on your county then the reporting station to get the latest water levels; Bradford, Clinton, Columbia, LackawannaLuzerne, Lycoming, Montour, Monroe, Northumberland 

Pike, Snyder, Sullivan, Susquehanna, Tioga, Union, Wayne, and Wyoming.

Delaware River levels can be found at the following links, some monitoring stations are listed for NY and NJ, it all depends what side of the river the gauges are on. Here are the links for the Delaware; Hale Eddy, NY, Lordville, NY, Barryville, Matamoras/Port Jervis, Montague, NJ and Tocks Island.

 

As of 1:00 pm on 8/15/18, we are aware of these shelters in our coverage area;

BRADFORD COUNTY
Towanda Elementary School
State Street, Towanda

SUSQUEHANNA
Montrose High School
75 Meteor Way, Montrose, PA 18801


RED CROSS SHELTERS

Click on Red Cross Shelter to find an open shelter in your area.

To see if some is registered at a Red Cross Shelter, you can check their Safe and Well section of their web site. Individuals who enter the shelters are supposed to register so they can be found by concerned family and friends.

Flood Damage

If your home is damaged due to flooding, look at this, After a flood, first steps. You should report all flood damage to your local municipality, they in turn report it to your county EMA office. If there is enough damage in your county it is then reported to PEMA. If the state meets a certain damage level then the damage reports are sent to FEMA. FEMA will make the determination if federal aid will be made available to an area.

Road Closures/Conditions

Local road conditions are always a concern, check the local PennDot District 4 web (Lackawanna, Luzerne, Pike, Susquehanna, Wayne & Wyoming Counties) or PennDot District 3 web (Bradford, Columbia, Lycoming, Montour,Northumberland, Snyder, Sullivan, Tioga & Union Counties) site's. Look under "Press Releases" for information

For statewide conditions click on the PA 511 site.


  Heat Related Links


     what to watch out for during the extreme heat.


Centers for Disease Control has a Extreme Heat Prevention Guide, Tips for Preventing Heat Related Illness  and information about Heat Stress in the Older Adults.
Electric fans may provide comfort, but when the temperature is in the high 90s, fans will not prevent heat-related illness. Taking a cool shower or bath or moving to an air-conditioned place is a much better way to cool off. Air conditioning is the strongest protective factor against heat-related illness. Exposure to air conditioning for even a few hours a day will reduce the risk for heat-related illness. Consider visiting a shopping mall, public library, senior citizen center or go to the movies for a few hours. 


Not OK App

 

Watch this news story about this app by clicking here. Anyone that deals with mental health issues may want to watch the video and consider downloading the app. The app is available for both Android and Apple phones, click on the link below to download this free app.

Google Playapple app store


Potassium Iodide Tablet Distribution

 

The state Department of Health will offer free potassium iodide tablets (KI) on Aug. 9 to Pennsylvanians who live or work within 10 miles of the state’s five nuclear power plants.

KI can be taken by anyone, as long as they are not allergic to it.  It is safe for pregnant women and those who are breastfeeding, people on thyroid medication, children and infants. Individuals who are unsure if they should take potassium iodide should ask a health care provider first.

KI tablets will be distributed from 2 -7 p.m. on Thursday, Aug. 9 at the locations listed below. No appointments are necessary.

  • Butler Township Community Center, 411 West Butler Drive, Drums
  • Luzerne County Community College – Public Safety Center, 1333 South Prospect St., Nanticoke
  • Salvation Army Community Corps Building, 320 W. 2nd St., Berwick

 

SUMMER FUN IN NEPA


CONTACT the local Visitor's Bureau's;
            Bradford, Clinton, Columbia/Montour, Endless Mountain, Lackawanna, Luzerne, Lycoming, Pocono Mountains, Susquehanna River Valley, and Tioga.

         VISIT a State Park or a National Park in Pennsylvania.

For the Pennsylvania Fall Foliage Report click here.



Farmers Markets

 

 

Most Farmers Markets are open, the following link will provide you with information on Pennsylavnnia's Farmers Markets. You can search by the name of market or the county the market is located in or nearest to your address.

 


Nuclear PlantSusquehanna Nuclear Plant Emergency Info

There is NO emergency.

 

We are posting this information for the public's knowledge in case there is ever an emergency at the nuclear plant near Berwick. This information not only affects Columbia & Luzerne Counties, but many other counties in the area that would be providing services such as reception centers. Please take some time to look it over and know that in case of on emergency you can find this information on our web site. Click here to read the Emergency Information. For additional information you can always check out the Columbia County and Luzerne County EMA web sites.


PA COMPASS Mobile App

The fast and easy way to manage your benefits - anytime and anywhere. myCOMPASS PA is an online app for Pennsylvanians to manage their health and human service programs benefits. COMPASS now has a mobile app for you to check on your benefits. To learn more about this app click here. This free app is available for Android and Apple, click on your store below:

 

Google Play Apple App Store

 

 


I can't dial 2-1-1 from my work phone.

Some phone networks or PBX systems that require a “9” or another outside line access code may need to be adjusted so you can dial 2-1-1. Most systems allow you to dial 9-1-1, but some may need to be changed for 2-1-1. Your telecommunications staff or service provider should be able to make this simple adjustment. You can also reach us by dialing 1-888-829-1341.texting

TEXT YOUR ZIP CODE TO 898211

 

On July 1, 2015 Help Line starting accepting texts for information and referral services. Text your Zip Code to 898211 to be connected to a Help Line caseworker. This is a free service provided by Help Line, message and data rates may apply. Click this link for a Times Leader newspaper story on texting at Help Line.

 


Storm information and preparedness.

 

INFORMATION
For the latest weather information check with the National Weather Service.

PREPARE
To prepare for a storm and other disasters that may follow these links to Ready.gov and
the Red Cross.


FEMA APP

Be prepared and download the FEMA app for free on the App Store and Google Play. Learn what to do before, during, and after emergencies with safety tips & receive weather alerts from the National Weather Service for up to five different locations anywhere in the United States. Features in the app include:


Database Resources

Help Line is updating our resources for a new database. If you want to be listed check our Inclusion/Exculsion criteria to determine your eligibilty for our database. Then click on this form to supply your information.

 


Juvenile Court Information

As a result of some of the past issues involving the juvenile court in Luzerne gavelCounty a number of resources have been developed to make negotating the juvenile system easier. The Guide to Juvenile Court is a resource that is can be helpful in any county, the Targeted Resouce Directory lists resources for Luzerne County. The PA Commission on Crime & Delinquincy has announced programs that have recieved money from the Mericle Fund/Programs to Benefit Children of Luzerne County. For a list of programs click on this link for Mericle Funds.


 

In this economic climate, sometimes you need some assistance. There is often help available but you need to know where to turn. You can call Help Line twenty four hours a day for the latest information on available programs, or download this Guide to Negotiating the Networks for assistance.    



Public Alert System / Smart 911

 

Luzerne, Monroe, Susquhanna, and Wyoming Counties have a public alert system that will send text messages and e-mails to residents regarding emergencies and weather warnings.

In addition to severe weather updates, the system will be used to send information alerts such as missing children, Susquehanna River conditions, emergency conditions at the PPL Susquehanna nuclear power plant in Salem Township and emergencies related to Marcellus Shale gas wells throughout the county.

To sign up for the alert notification service, click here.

This is part of Smart 911, where you can also enter information regarding someone in your household that might have special needs or instructions that first responders might need in case of emergencies. You can fill in the need information for Smart 911 here.


 

211 Dial 2-1-1

2-1-1 is an easy-to-remember three-digit phone number that brings people and services together.

The essence of 2-1-1 is in its simplicity:

2-1-1 article from the Williamsport Sun Gazette.

View a news story from WBRE on 2-1-1.

Additional information can be found at 2-1-1.


drivingRoad Conditions

Local road conditions are always a concern, check the local PennDot District 4 web (Lackawanna, Luzerne, Pike, Susquehanna, Wayne & Wyoming Counties) or PennDot District 3 web (Bradford, Columbia, Lycoming, Montour,Northumberland, Snyder, Sullivan, Tioga & Union Counties) site's.

For statewide conditions click on the PA 511 site, you can also download PA 511's mobile app by clicking here.  Another site for information regarding Interstate 81, where you can sign up for traffic alerts  is Focus 81.

The PA Turnpike conditions can be reached at 1-800-331-3414, then choosing Option #2, then Option #92.  The latest web information for the Turnpike can be found here.


Latest recall information from the FDA and Consumer Product Safety Commission

Follow these links to the FDA and the CPSC which will provide you with the latest information regarding recalls and warnings.


AT&T Wireless offers tips on how to make the best use of cell phonescell phone
in case of natural disasters or other catastrophes.


Red Cross Blood Drives

Donor Site - Luzerne County

NEPA Region Blood Services
29 New Commerce Blvd., Ashley
1-800-GIVE LIFE

  • Wednesdays 1:00PM – 6:00PM
  • Thursdays 1:00PM -  6:30PM
  • Saturdays 8:00AM - 1:00PM

Donor Site - Lackawanna County

208 Meadow Ave., Scranton

  • Tuesdays 1:00PM - 6:00PM
  • Wednesdays 1:00PM - 6:00PM
  • Saturdays 8:00AM - 1:00PM

For latest blood donation information, check Red Cross NEPA Region Blood Services.

Geisinger Blood Center

For the latest blood donation site information and to make an appointment click here.