HelpLine-NEPA

(888) 829-1341 or (570) 829-1341 or 2-1-1 where available or

Text your zip code to 898211.

NEPA 211
Help Line

Current Happenings


A helpful resource is our Negotiating the Networks guide. For Luzerne County resources please check out our Guide for Luzerne County Programs. If you can't find what you are looking for give us a call.


   Heat Related Links

on what to watch out for during the extreme heat.

Click the thermomoter for the weather forcast


Centers for Disease Control has a Extreme Heat Prevention Guide, Tips for Preventing Heat Related Illness  and information about Heat Stress in the Older Adults.
Electric fans may provide comfort, but when the temperature is in the high 90s, fans will not prevent heat-related illness. Taking a cool shower or bath or moving to an air-conditioned place is a much better way to cool off. Air conditioning is the strongest protective factor against heat-related illness. Exposure to air conditioning for even a few hours a day will reduce the risk for heat-related illness. Consider visiting a shopping mall, public library, senior citizen center or go to the movies for a few hours. 


2018 Senior Farmers Market Nutrition Program

This program was established in 2002 by the Federal and State Dept. of Agriculture to (a) provide seniors who are nutritionally at risk, resources in the form of fresh, nutritious unprepared foods (such as fruits and vegetables) from farmers’ markets; and (b) expand the awareness and use of farmers’ markets and increase sales at such markets. In collaboration with Area Agency on Aging, the vouchers are distributed annually to eligible seniors statewide.

  All three of the Program Requirements must be met and are:

  1. The person must be at least 60 years old or turn 60 by Dec. 31st by the end of this year. (Proof of age required)*
  2. The person must reside in Luzerne or Wyoming County. (Proof of residency required).*
  3. The person’s total household income must be within 2018 Income Eligibility Requirement listed below:                                     

1 person in household – $22,459

2 people in household – $30,451

3 people in household – $38,443

4 people in household – $46,435

A person is not eligible if he/she resides in a nursing home, convent, or residential facility where meals are prepared.

For distribution in your area, click on the county you live in: Bradford, Clinton, Columbia, Lackawanna, Luzerne, Lycoming, Monroe, Montour, Northumberland, Pike, Snyder, Sullivan, Susquehanna, Tioga, Union, Wayne or Wyoming.


SUMMER FUN IN NEPA


CONTACT the local Visitor's Bureau's;
            Bradford, Clinton, Columbia/Montour, Endless Mountain, Lackawanna, Luzerne, Lycoming, Pocono Mountains, Susquehanna River Valley, and Tioga.

         VISIT a State Park or a National Park in Pennsylvania.

For the Pennsylvania Fall Foliage Report click here.



Farmers Markets

 

 

Most Farmers Markets are open, the following link will provide you with information on Pennsylavnnia's Farmers Markets. You can search by the name of market or the county the market is located in or nearest to your address.

 


Nuclear PlantSusquehanna Nuclear Plant Emergency Info

There is NO emergency.

 

We are posting this information for the public's knowledge in case there is ever an emergency at the nuclear plant near Berwick. This information not only affects Columbia & Luzerne Counties, but many other counties in the area that would be providing services such as reception centers. Please take some time to look it over and know that in case of on emergency you can find this information on our web site. Click here to read the Emergency Information. For additional information you can always check out the Columbia County and Luzerne County EMA web sites.


PA COMPASS Mobile App

The fast and easy way to manage your benefits - anytime and anywhere. myCOMPASS PA is an online app for Pennsylvanians to manage their health and human service programs benefits. COMPASS now has a mobile app for you to check on your benefits. To learn more about this app click here. This free app is available for Android and Apple, click on your store below:

 

Google Play Apple App Store

 

 


I can't dial 2-1-1 from my work phone.

Some phone networks or PBX systems that require a “9” or another outside line access code may need to be adjusted so you can dial 2-1-1. Most systems allow you to dial 9-1-1, but some may need to be changed for 2-1-1. Your telecommunications staff or service provider should be able to make this simple adjustment. You can also reach us by dialing 1-888-829-1341.texting

TEXT YOUR ZIP CODE TO 898211

 

On July 1, 2015 Help Line starting accepting texts for information and referral services. Text your Zip Code to 898211 to be connected to a Help Line caseworker. This is a free service provided by Help Line, message and data rates may apply. Click this link for a Times Leader newspaper story on texting at Help Line.

 


Storm information and preparedness.

 

INFORMATION
For the latest weather information check with the National Weather Service.

PREPARE
To prepare for a storm and other disasters that may follow these links to Ready.gov and
the Red Cross.


FEMA APP

Be prepared and download the FEMA app for free on the App Store and Google Play. Learn what to do before, during, and after emergencies with safety tips & receive weather alerts from the National Weather Service for up to five different locations anywhere in the United States. Features in the app include:


Database Resources

Help Line is updating our resources for a new database. If you want to be listed check our Inclusion/Exculsion criteria to determine your eligibilty for our database. Then click on this form to supply your information.

 


Juvenile Court Information

As a result of some of the past issues involving the juvenile court in Luzerne gavelCounty a number of resources have been developed to make negotating the juvenile system easier. The Guide to Juvenile Court is a resource that is can be helpful in any county, the Targeted Resouce Directory lists resources for Luzerne County. The PA Commission on Crime & Delinquincy has announced programs that have recieved money from the Mericle Fund/Programs to Benefit Children of Luzerne County. For a list of programs click on this link for Mericle Funds.


 

In this economic climate, sometimes you need some assistance. There is often help available but you need to know where to turn. You can call Help Line twenty four hours a day for the latest information on available programs, or download this Guide to Negotiating the Networks for assistance.    



Public Alert System / Smart 911

 

Luzerne, Monroe, Susquhanna, and Wyoming Counties have a public alert system that will send text messages and e-mails to residents regarding emergencies and weather warnings.

In addition to severe weather updates, the system will be used to send information alerts such as missing children, Susquehanna River conditions, emergency conditions at the PPL Susquehanna nuclear power plant in Salem Township and emergencies related to Marcellus Shale gas wells throughout the county.

To sign up for the alert notification service, click here.

This is part of Smart 911, where you can also enter information regarding someone in your household that might have special needs or instructions that first responders might need in case of emergencies. You can fill in the need information for Smart 911 here.


 

211 Dial 2-1-1

2-1-1 is an easy-to-remember three-digit phone number that brings people and services together.

The essence of 2-1-1 is in its simplicity:

2-1-1 article from the Williamsport Sun Gazette.

View a news story from WBRE on 2-1-1.

Additional information can be found at 2-1-1.


drivingRoad Conditions

Local road conditions are always a concern, check the local PennDot District 4 web (Lackawanna, Luzerne, Pike, Susquehanna, Wayne & Wyoming Counties) or PennDot District 3 web (Bradford, Columbia, Lycoming, Montour,Northumberland, Snyder, Sullivan, Tioga & Union Counties) site's.

For statewide conditions click on the PA 511 site, you can also download PA 511's mobile app by clicking here.  Another site for information regarding Interstate 81, where you can sign up for traffic alerts  is Focus 81.

The PA Turnpike conditions can be reached at 1-800-331-3414, then choosing Option #2, then Option #92.  The latest web information for the Turnpike can be found here.


Latest recall information from the FDA and Consumer Product Safety Commission

Follow these links to the FDA and the CPSC which will provide you with the latest information regarding recalls and warnings.


AT&T Wireless offers tips on how to make the best use of cell phonescell phone
in case of natural disasters or other catastrophes.


Red Cross Blood Drives

Donor Site - Luzerne County

NEPA Region Blood Services
29 New Commerce Blvd., Ashley
1-800-GIVE LIFE

  • Wednesdays 1:00PM – 6:00PM
  • Thursdays 1:00PM -  6:30PM
  • Saturdays 8:00AM - 1:00PM

Donor Site - Lackawanna County

208 Meadow Ave., Scranton

  • Tuesdays 1:00PM - 6:00PM
  • Wednesdays 1:00PM - 6:00PM
  • Saturdays 8:00AM - 1:00PM

For latest blood donation information, check Red Cross NEPA Region Blood Services.

Geisinger Blood Center

For the latest blood donation site information and to make an appointment click here.