HelpLine-NEPA

(888) 829-1341 or (570) 829-1341 or 2-1-1 where available or

Text your zip code to 898211.

NEPA 211
Help Line

Current Happenings


A helpful resource is our Negotiating the Networks guide. For Luzerne County resources please check out our Guide for Luzerne County Programs. If you can't find what you are looking for give us a call.


 Valley Santa Program


Help Line will once again coordinate volunteers for the Valley Santa Program. Listed below are volunteer opportunities for individuals and groups.
Letter Reading is done on Sunday, Tuesday and Thursday evenings starting at 7:00 p.m. Up to ten volunteers are needed each evening.
Shopping is done on Monday, Wednesday and Friday mornings starting at 7:30 a.m. Up to six volunteers are needed each morning.
Gift Wrapping is done on Monday, Wednesday and Friday evenings starting at 5:30 p.m. Up to twenty volunteers are needed each evening.
If you wish to volunteer, you can sign up on line by clicking the volunteer button below or by contacting Help Line and reserve the activity and date you desire. Dates fill up quickly and only a certain number of volunteers can be scheduled for each activity.

 

Volunteer for Valley Santa

 


Vote

Tuesday Nov. 6 is Election Day.

Check out these links for local election information for Bradford, Clinton, Columbia, Lackawanna, Luzerne, Lycoming, Monroe, Montour, Northumberland, Pike, Snyder, Sullivan, Susquehanna, Tioga, Union, Wayne and Wyoming Counties.  Votes PA is the state web site offering voting information and resources this is another place to find out about the election process in PA.  The election process is your chance to have a voice in your government.  Please get out and vote.


 

THE LOW-INCOME HOME ENERGY ASSISTANCE PROGRAM (LiHeap)  opens till Nov. 1

How to Apply: There are three different ways you can apply for LIHEAP, online, on paper, or in person.
1. You can apply for the LIHEAP benefits online by using COMPASS. COMPASS is the name of the website where you can apply for LIHEAP and many other services that can help you make ends meet.
2. Call for an application for LIHEAP benefits by clicking on the links below and return it to your local county assistance office.
File an application at your local county assistance office
For more information, please contact your local county assistance office or contact the LIHEAP hotline at 1-866-857-7095, Monday through Friday (individuals with hearing impairments may call the TDD number at 1-800-451-5886).

Guidelines for LiHeap can be found here; English or Spanish.

 


Not OK App

 

Watch this news story about this app by clicking here. Anyone that deals with mental health issues may want to watch the video and consider downloading the app. The app is available for both Android and Apple phones, click on the link below to download this free app.

Google Playapple app store


Potassium Iodide Tablet Distribution

 

The state Department of Health will offer free potassium iodide tablets (KI) on Aug. 9 to Pennsylvanians who live or work within 10 miles of the state’s five nuclear power plants.

KI can be taken by anyone, as long as they are not allergic to it.  It is safe for pregnant women and those who are breastfeeding, people on thyroid medication, children and infants. Individuals who are unsure if they should take potassium iodide should ask a health care provider first.

KI tablets will be distributed from 2 -7 p.m. on Thursday, Aug. 9 at the locations listed below. No appointments are necessary.

  • Butler Township Community Center, 411 West Butler Drive, Drums
  • Luzerne County Community College – Public Safety Center, 1333 South Prospect St., Nanticoke
  • Salvation Army Community Corps Building, 320 W. 2nd St., Berwick

 

SUMMER FUN IN NEPA


CONTACT the local Visitor's Bureau's;
            Bradford, Clinton, Columbia/Montour, Endless Mountain, Lackawanna, Luzerne, Lycoming, Pocono Mountains, Susquehanna River Valley, and Tioga.

         VISIT a State Park or a National Park in Pennsylvania.

For the Pennsylvania Fall Foliage Report click here.



Farmers Markets

 

 

Most Farmers Markets are open, the following link will provide you with information on Pennsylavnnia's Farmers Markets. You can search by the name of market or the county the market is located in or nearest to your address.

 


Nuclear PlantSusquehanna Nuclear Plant Emergency Info

There is NO emergency.

 

We are posting this information for the public's knowledge in case there is ever an emergency at the nuclear plant near Berwick. This information not only affects Columbia & Luzerne Counties, but many other counties in the area that would be providing services such as reception centers. Please take some time to look it over and know that in case of on emergency you can find this information on our web site. Click here to read the Emergency Information. For additional information you can always check out the Columbia County and Luzerne County EMA web sites.


PA COMPASS Mobile App

The fast and easy way to manage your benefits - anytime and anywhere. myCOMPASS PA is an online app for Pennsylvanians to manage their health and human service programs benefits. COMPASS now has a mobile app for you to check on your benefits. To learn more about this app click here. This free app is available for Android and Apple, click on your store below:

 

Google Play Apple App Store

 

 


I can't dial 2-1-1 from my work phone.

Some phone networks or PBX systems that require a “9” or another outside line access code may need to be adjusted so you can dial 2-1-1. Most systems allow you to dial 9-1-1, but some may need to be changed for 2-1-1. Your telecommunications staff or service provider should be able to make this simple adjustment. You can also reach us by dialing 1-888-829-1341.texting

TEXT YOUR ZIP CODE TO 898211

 

On July 1, 2015 Help Line starting accepting texts for information and referral services. Text your Zip Code to 898211 to be connected to a Help Line caseworker. This is a free service provided by Help Line, message and data rates may apply. Click this link for a Times Leader newspaper story on texting at Help Line.

 


Storm information and preparedness.

 

INFORMATION
For the latest weather information check with the National Weather Service.

PREPARE
To prepare for a storm and other disasters that may follow these links to Ready.gov and
the Red Cross.


FEMA APP

Be prepared and download the FEMA app for free on the App Store and Google Play. Learn what to do before, during, and after emergencies with safety tips & receive weather alerts from the National Weather Service for up to five different locations anywhere in the United States. Features in the app include:


Database Resources

Help Line is updating our resources for a new database. If you want to be listed check our Inclusion/Exculsion criteria to determine your eligibilty for our database. Then click on this form to supply your information.

 


Juvenile Court Information

As a result of some of the past issues involving the juvenile court in Luzerne gavelCounty a number of resources have been developed to make negotating the juvenile system easier. The Guide to Juvenile Court is a resource that is can be helpful in any county, the Targeted Resouce Directory lists resources for Luzerne County. The PA Commission on Crime & Delinquincy has announced programs that have recieved money from the Mericle Fund/Programs to Benefit Children of Luzerne County. For a list of programs click on this link for Mericle Funds.


 

In this economic climate, sometimes you need some assistance. There is often help available but you need to know where to turn. You can call Help Line twenty four hours a day for the latest information on available programs, or download this Guide to Negotiating the Networks for assistance.    



Public Alert System / Smart 911

 

Luzerne, Monroe, Susquhanna, and Wyoming Counties have a public alert system that will send text messages and e-mails to residents regarding emergencies and weather warnings.

In addition to severe weather updates, the system will be used to send information alerts such as missing children, Susquehanna River conditions, emergency conditions at the PPL Susquehanna nuclear power plant in Salem Township and emergencies related to Marcellus Shale gas wells throughout the county.

To sign up for the alert notification service, click here.

This is part of Smart 911, where you can also enter information regarding someone in your household that might have special needs or instructions that first responders might need in case of emergencies. You can fill in the need information for Smart 911 here.


 

211 Dial 2-1-1

2-1-1 is an easy-to-remember three-digit phone number that brings people and services together.

The essence of 2-1-1 is in its simplicity:

2-1-1 article from the Williamsport Sun Gazette.

View a news story from WBRE on 2-1-1.

Additional information can be found at 2-1-1.


drivingRoad Conditions

Local road conditions are always a concern, check the local PennDot District 4 web (Lackawanna, Luzerne, Pike, Susquehanna, Wayne & Wyoming Counties) or PennDot District 3 web (Bradford, Columbia, Lycoming, Montour,Northumberland, Snyder, Sullivan, Tioga & Union Counties) site's.

For statewide conditions click on the PA 511 site, you can also download PA 511's mobile app by clicking here.  Another site for information regarding Interstate 81, where you can sign up for traffic alerts  is Focus 81.

The PA Turnpike conditions can be reached at 1-800-331-3414, then choosing Option #2, then Option #92.  The latest web information for the Turnpike can be found here.


Latest recall information from the FDA and Consumer Product Safety Commission

Follow these links to the FDA and the CPSC which will provide you with the latest information regarding recalls and warnings.


AT&T Wireless offers tips on how to make the best use of cell phonescell phone
in case of natural disasters or other catastrophes.


Red Cross Blood Drives

Donor Site - Luzerne County

NEPA Region Blood Services
29 New Commerce Blvd., Ashley
1-800-GIVE LIFE

  • Wednesdays 1:00PM – 6:00PM
  • Thursdays 1:00PM -  6:30PM
  • Saturdays 8:00AM - 1:00PM

Donor Site - Lackawanna County

208 Meadow Ave., Scranton

  • Tuesdays 1:00PM - 6:00PM
  • Wednesdays 1:00PM - 6:00PM
  • Saturdays 8:00AM - 1:00PM

For latest blood donation information, check Red Cross NEPA Region Blood Services.

Geisinger Blood Center

For the latest blood donation site information and to make an appointment click here.