HelpLine-NEPA

(888) 829-1341 or (570) 829-1341 or 2-1-1 where available or

Text your zip code to 898211.

NEPA 211
Help Line

Current Happenings


A helpful resource in this recovery process might be our Negotiating the Networks guide. If you can't find what you are looking for give us a call.


Valley Santa Program

Valley SantaHelp Line will once again coordinate volunteers for the Valley Santa Program. Listed below are volunteer opportunities for individuals and groups.


Letter Reading is done on Sunday, Tuesday and Thursday evenings starting at 7:00 p.m. Up to ten volunteers are needed each evening.


Shopping is done on Monday, Wednesday and Friday mornings starting at 7:00 a.m. Up to eight volunteers are needed each morning.


Gift Wrapping is done on Monday, Wednesday and Friday evenings starting at 5:30 p.m. Up to twenty volunteers are needed each evening.


If you wish to volunteer, you can sign up on line by clicking the volunteer button below or by contacting Help Line and reserve the activity and date you desire. Dates fill up quickly and only a certain number of volunteers can be scheduled for each activity.

Volunteer for Valley Santa


If you wish to make a donation to Valley Santa send your contribution to Valley Santa Inc., PO Box 5276, Wilkes-Barre, PA 18711, no new or used toys cannot be accepted due to space limitations.


To Request help from Valley Santa: Write a letter explaining the need that exists in as much detail as possible. You MUST include your name, the names, ages and genders of your children, you FULL address, zip code and telephone number. The letter must be co-signed by a clergy member or social worker and must include their address and telephone number for confirmation. Requests will be considered for children 12 years of age and younger. NO telephone requests will be accepted. Deadline for letters will be December 18, 2017. Send your letters to: Valley Santa, PO Box 5268, Wilkes-Barre, PA 18711


FALL FUN IN NEPA


         CONTACT the local Visitor's Bureau's;
            Bradford, Clinton, Columbia/Montour, Endless Mountain, Lackawanna, Luzerne, Lycoming, Pocono Mountains, Susquehanna River Valley, and Tioga.

         VISIT a State Park or a National Park in Pennsylvania.

For the Pennsylvania Fall Foliage Report click here.



Farmers Markets

 

 

Most Farmers Markets are open, the following link will provide you with information on Pennsylavnnia's Farmers Markets. You can search by the name of market or the county the market is located in or nearest to your address.

 


Nuclear PlantSusquehanna Nuclear Plant Emergency Info

There is NO emergency.

 

We are posting this information for the public's knowledge in case there is ever an emergency at the nuclear plant near Berwick. This information not only affects Columbia & Luzerne Counties, but many other counties in the area that would be providing services such as reception centers. Please take some time to look it over and know that in case of on emergency you can find this information on our web site. Click here to read the Emergency Information. For additional information you can always check out the Columbia County and Luzerne County EMA web sites.


PA COMPASS Mobile App

The fast and easy way to manage your benefits - anytime and anywhere. myCOMPASS PA is an online app for Pennsylvanians to manage their health and human service programs benefits. COMPASS now has a mobile app for you to check on your benefits. To learn more about this app click here. This free app is available for Android and Apple, click on your store below:

 

Google Play Apple App Store

 

 


I can't dial 2-1-1 from my work phone.

Some phone networks or PBX systems that require a “9” or another outside line access code may need to be adjusted so you can dial 2-1-1. Most systems allow you to dial 9-1-1, but some may need to be changed for 2-1-1. Your telecommunications staff or service provider should be able to make this simple adjustment. You can also reach us by dialing 1-888-829-1341.texting

TEXT YOUR ZIP CODE TO 898211

 

On July 1, 2015 Help Line starting accepting texts for information and referral services. Text your Zip Code to 898211 to be connected to a Help Line caseworker. This is a free service provided by Help Line, message and data rates may apply. Click this link for a Times Leader newspaper story on texting at Help Line.

 


Storm information and preparedness.

 

INFORMATION
For the latest weather information check with the National Weather Service.

PREPARE
To prepare for a storm and other disasters that may follow these links to Ready.gov and
the Red Cross.


FEMA APP

Be prepared and download the FEMA app for free on the App Store and Google Play. Learn what to do before, during, and after emergencies with safety tips & receive weather alerts from the National Weather Service for up to five different locations anywhere in the United States. Features in the app include:


Database Resources

Help Line is updating our resources for a new database. If you want to be listed check our Inclusion/Exculsion criteria to determine your eligibilty for our database. Then click on this form to supply your information.

 


Juvenile Court Information

As a result of some of the past issues involving the juvenile court in Luzerne gavelCounty a number of resources have been developed to make negotating the juvenile system easier. The Guide to Juvenile Court is a resource that is can be helpful in any county, the Targeted Resouce Directory lists resources for Luzerne County. The PA Commission on Crime & Delinquincy has announced programs that have recieved money from the Mericle Fund/Programs to Benefit Children of Luzerne County. For a list of programs click on this link for Mericle Funds.


 

In this economic climate, sometimes you need some assistance. There is often help available but you need to know where to turn. You can call Help Line twenty four hours a day for the latest information on available programs, or download this Guide to Negotiating the Networks for assistance.    



Public Alert System / Smart 911

 

Luzerne, Monroe, Susquhanna, and Wyoming Counties have a public alert system that will send text messages and e-mails to residents regarding emergencies and weather warnings.

In addition to severe weather updates, the system will be used to send information alerts such as missing children, Susquehanna River conditions, emergency conditions at the PPL Susquehanna nuclear power plant in Salem Township and emergencies related to Marcellus Shale gas wells throughout the county.

To sign up for the alert notification service, click here.

This is part of Smart 911, where you can also enter information regarding someone in your household that might have special needs or instructions that first responders might need in case of emergencies. You can fill in the need information for Smart 911 here.


 

211 Dial 2-1-1

2-1-1 is an easy-to-remember three-digit phone number that brings people and services together.

The essence of 2-1-1 is in its simplicity:

View a news story from WBRE on 2-1-1.

Additional information can be found at 2-1-1.


drivingRoad Conditions

Local road conditions are always a concern, check the local PennDot District 4 web (Lackawanna, Luzerne, Pike, Susquehanna, Wayne & Wyoming Counties) or PennDot District 3 web (Bradford, Columbia, Lycoming, Montour,Northumberland, Snyder, Sullivan, Tioga & Union Counties) site's.

For statewide conditions click on the PA 511 site, you can also download PA 511's mobile app by clicking here.  Another site for information regarding Interstate 81, where you can sign up for traffic alerts  is Focus 81.

The PA Turnpike conditions can be reached at 1-800-331-3414, then choosing Option #2, then Option #92.  The latest web information for the Turnpike can be found here.


Latest recall information from the FDA and Consumer Product Safety Commission

Follow these links to the FDA and the CPSC which will provide you with the latest information regarding recalls and warnings.


AT&T Wireless offers tips on how to make the best use of cell phonescell phone
in case of natural disasters or other catastrophes.


Red Cross Blood Drives

Donor Site - Luzerne County

NEPA Region Blood Services
29 New Commerce Blvd., Ashley
1-800-GIVE LIFE

  • Wednesdays 1:00PM – 6:00PM
  • Thursdays 1:00PM -  6:30PM
  • Saturdays 8:00AM - 1:00PM

Donor Site - Lackawanna County

208 Meadow Ave., Scranton

  • Tuesdays 1:00PM - 6:00PM
  • Wednesdays 1:00PM - 6:00PM
  • Saturdays 8:00AM - 1:00PM

For latest blood donation information, check Red Cross NEPA Region Blood Services.

Geisinger Blood Center

For the latest blood donation site information and to make an appointment click here.