(888) 829-1341 or (570) 829-1341 or 2-1-1 where available or

Text your zip code to 898211.

NEPA 211
Help Line

Current Happenings

A helpful resource in this recovery process might be our Negotiating the Networks guide. If you can't find what you are looking for give us a call.

Tropical Storms Harvey & Irma

If your loved ones have been evacuated to a Red Cross shelter; check the Safe & Well link for evacuees to sign up on to let people know they are OK.   
Make sure you keep checking for them on social media sites.





Cash is the best ways to donate in times of a disaster, click here to see why.


You should check with a charity monitoring organization like GiveWellCharity NavigatorCharity Watch, or the Better Business Bureau before donating. Also donations should ALWAYS be made through an organizations main web site.

USA Today recently published a story about faith based organizations that assist in disasters and the what they do under the radar, click here for the story. Think about donating or volunteering with one of these organizations.


Below are some places accepting CASH donations:

Some National organizations accepting donations are:

Visit the Red Cross or call 1- 800-RED CROSS or texting the word HARVEY to 90999 to make a $10 donation.

Visit the Salvation Army's web site for Hurricane Harvey and their relief efforts to donate, or by calling 1-800-SAL-ARMY.

At GlobalGiving donors can also text HARVEY to 80100 to donate $10 to GlobalGiving's Hurricane Harvey Relief Fund. 

Visit Catholic Charties USA to make a donation.

Sign up on Habitat for Humanity‘s Hurricane Recovery Volunteer Registry or make a donation help to rebuild homes.

Emergency medical supplies and other basic resources to first responders, can use you cash donation to purchase needed supplies contact Americares.

National Voluntary Organizations Active in Disaster (VOAD) is looking for volunteers to help in their work in storm ravaged areas in the UA and its territories. You can register here.

A list of National VOAD origanizations that assist in disastersis available here for financial donations.


United Way of Houston - Money will be used for safety, shelter and basic needs. Or text UWFLOOD to 41444.

United Way of Florida is also accepting donations for disaster relief.

The Greater Houston Community Foundation has established an special fund to assist survivors of this event.


The Texas Diaper Bank is also, seeking cash donations so they may assist people affected by Harvey.


If you insist on donating anything other than cash, please have an organization in the affected areas that will be willing to store and distribute the items before you start your donation campaign. This way you know where the items are going and you can tell people making donations where their donations are going.


At this time the Red Cross is accepting only trained volunteers. Except at shelters where they will train you before allowing you to volunteer.

During this stage of the disaster civilian volunteers are not in great demand. Once the waters start to recede that is when many organizations will start their recovery process. One group that will look for volunteers is the National Voluntary Organizations Active in Disaster (NVOAD) they will be accepting volunteers or their Texas based members will will be.

Sign up on Habitat for Humanity‘s Hurricane Recovery Volunteer Registry  to help rebuild homes.

National Voluntary Organizations Active in Disaster (VOAD) is looking for volunteers to help in their work in storm ravaged areas in the UA and its territories. You can register here.


Fair Links

Cooler weather means the end of fair season, below are links to fairs in our regions and the state web site that lists county fairs throughout Pennsylvania.

McClure Bean Soup Festival & Fair Sept. 10 to 17, 2017
Beaver Community Fair         Sept. 17 to 23, 2017
Bloomsburg Fair,                   Sept. 22 to 30, 2017

PA Fairs contains info and links to county fairs in Pennsylvania.

The Meat and Poultry Hotline’s Popular Summer Questions

It is summertime and the USDA’s Meat and Poultry Hotline agents are heating things up by answering your food safety questions! Hotline experts keep the public safe from foodborne illness by answering calls on all sorts of food safety topics. 

Keep reading to learn about some of the most popular questions answered during summer.



School Information

Schools will be starting soon and there are changes to student immunizations. To see the changes click here.

Below is contact information in our 17 county area.

Abington Heights School District Montoursville Area School District
Athens Area School District Montrose School District
Benton Area School District Mount Carmel Area School District 
Berwick Area School District Mountain View School District
Bloomsburg Area School District Muncy School District  
Blue Ridge School District North Pocono School District
Canton Area School District Northeast Bradford School District 
Carbondale Area School District Northern Tioga School District
Central Columbia School District Northwest Area School District
Crestwood School District Old Forge School District
Dallas School District Pittston Area School District 
Danville Area School District Pleasant Valley School Distirct
Delaware Valley School District Pocono Mountain School District
Dunmore School District  Riverside School District 
East Lycoming School District  Sayre School District
East Stroudburg School District Scranton School District
Elk Lake School District Selinsgrove Area School District
Forest City Regional School District Shamokin Area School District
Galeton Area School District Shikellamy School District
Greater Nanticoke School District South Williamsport Area School District
Hanover Area School District Southern Columbia Area School District 
Hazleton Area School District  Southern Tioga School District 
Jersey Shore Area School District Stroudsburg Area School District
Keystone Central School District  Sullivan County School District 
Lackawanna Trail School District Susquehanna Community School District
Lake Lehman School District Towanda Area School District 
Lakeland School District Troy Area School District 
Lewisburg Area School District Tunkhannock Area School District
Line Mountain School District Valley View School District 
Loyalsock Township School District Wallenpaupack Area School District
Mid Valley School District  Warrior Run School District
Midd-West School District Wayne Highlands School District
Mifflinburg Area School District Wellsboro Area School District
Millville Area School District West Branch School District
Milton Area School District Western Wayne School District 
Monroe Career and Technology Wilkes-Barre Area School District
Montgomery Area School District  Williamsport Area School District
Wyalusing Area School District
Wyoming Area School District
Wyoming Valley West School District 


Farmers Markets



Most Farmers Markets are not open yet, but the following link will provide you with information on Pennsylavnnia's Farmers Markets. You can search by the name of market or the county the market is located in or nearest to your address.


Nuclear PlantSusquehanna Nuclear Plant Emergency Info

There is NO emergency.


We are posting this information for the public's knowledge in case there is ever an emergency at the nuclear plant near Berwick. This information not only affects Columbia & Luzerne Counties, but many other counties in the area that would be providing services such as reception centers. Please take some time to look it over and know that in case of on emergency you can find this information on our web site. Click here to read the Emergency Information.


The fast and easy way to manage your benefits - anytime and anywhere. myCOMPASS PA is an online app for Pennsylvanians to manage their health and human service programs benefits. COMPASS now has a mobile app for you to check on your benefits. To learn more about this app click here. This free app is available for Android and Apple, click on your store below:


Google Play Apple App Store



Spring / Summer FUN IN NEPA

         CONTACT the local Visitor's Bureau's;
            Bradford, Clinton, Columbia/Montour, Endless Mountain, Lackawanna, Luzerne, Lycoming, Pocono Mountains, Susquehanna River Valley, and Tioga.

         VISIT a State Park or a National Park in Pennsylvania.


I can't dial 2-1-1 from my work phone.

Some phone networks or PBX systems that require a “9” or another outside line access code may need to be adjusted so you can dial 2-1-1. Most systems allow you to dial 9-1-1, but some may need to be changed for 2-1-1. Your telecommunications staff or service provider should be able to make this simple adjustment. You can also reach us by dialing 1-888-829-1341.texting



On July 1, 2015 Help Line starting accepting texts for information and referral services. Text your Zip Code to 898211 to be connected to a Help Line caseworker. This is a free service provided by Help Line, message and data rates may apply. Click this link for a Times Leader newspaper story on texting at Help Line.


Storm information and preparedness.


For the latest weather information check with the National Weather Service.

To prepare for a storm and other disasters that may follow these links to and
the Red Cross.


Be prepared and download the FEMA app for free on the App Store and Google Play. Learn what to do before, during, and after emergencies with safety tips & receive weather alerts from the National Weather Service for up to five different locations anywhere in the United States. Features in the app include:

Database Resources

Help Line is updating our resources for a new database. If you want to be listed check our Inclusion/Exculsion criteria to determine your eligibilty for our database. Then click on this form to supply your information.


Juvenile Court Information

As a result of some of the past issues involving the juvenile court in Luzerne gavelCounty a number of resources have been developed to make negotating the juvenile system easier. The Guide to Juvenile Court is a resource that is can be helpful in any county, the Targeted Resouce Directory lists resources for Luzerne County. The PA Commission on Crime & Delinquincy has announced programs that have recieved money from the Mericle Fund/Programs to Benefit Children of Luzerne County. For a list of programs click on this link for Mericle Funds.


In this economic climate, sometimes you need some assistance. There is often help available but you need to know where to turn. You can call Help Line twenty four hours a day for the latest information on available programs, or download this Guide to Negotiating the Networks for assistance.    

Public Alert System


Luzerne County has launched a new public alert system that will send text messages and e-mails to residents regarding emergencies and weather warnings.

In addition to severe weather updates, the system will be used to send information alerts such as missing children, Susquehanna River conditions, emergency conditions at the PPL Susquehanna nuclear power plant in Salem Township and emergencies related to Marcellus Shale gas wells throughout the county.

To sign up for the alert notification service, click here.


211 Dial 2-1-1

2-1-1 is an easy-to-remember three-digit phone number that brings people and services together.

The essence of 2-1-1 is in its simplicity:

View a news story from WBRE on 2-1-1.

Additional information can be found at 2-1-1.

drivingRoad Conditions

Local road conditions are always a concern, check the local PennDot District 4 web (Lackawanna, Luzerne, Pike, Susquehanna, Wayne & Wyoming Counties) or PennDot District 3 web (Bradford, Columbia, Lycoming, Montour,Northumberland, Snyder, Sullivan, Tioga & Union Counties) site's.

For statewide conditions click on the PA 511 site, you can also download PA 511's mobile app by clicking here.  Another site for information regarding Interstate 81, where you can sign up for traffic alerts  is Focus 81.

The PA Turnpike conditions can be reached at 1-800-331-3414, then choosing Option #2, then Option #92.  The latest web information for the Turnpike can be found here.

Latest recall information from the FDA and Consumer Product Safety Commission

Follow these links to the FDA and the CPSC which will provide you with the latest information regarding recalls and warnings.

AT&T Wireless offers tips on how to make the best use of cell phonescell phone
in case of natural disasters or other catastrophes.

Red Cross Blood Drives

Donor Site - Luzerne County

NEPA Region Blood Services
29 New Commerce Blvd., Ashley

  • Wednesdays 1:00PM – 6:00PM
  • Thursdays 1:00PM -  6:30PM
  • Saturdays 8:00AM - 1:00PM

Donor Site - Lackawanna County

208 Meadow Ave., Scranton

  • Tuesdays 1:00PM - 6:00PM
  • Wednesdays 1:00PM - 6:00PM
  • Saturdays 8:00AM - 1:00PM

For latest blood donation information, check Red Cross NEPA Region Blood Services.

Geisinger Blood Center

For the latest blood donation site information and to make an appointment click here.