PA 2-1-1 Northeast / Help Line

Customer Survey

 

County you called from:

General Questions:

Did the caseworker listen to you carefully?

Did the caseworker seem to understand your needs?

Was the caseworker courteous?

Was the caseworker helpful?

Would you use 2-1-1 again?

Referral Information

Was the infomation given correct?

If no, what was incorrect? Pick all that apply.







Did you contact the referral?

Did you receive assistance from the referral?

Did the referral meet your needs?

If you did not make contact or the referral was not sucessful.........Check all that apply











Name of Referral(s) (optional):